This section contains answers to frequently asked questions about the CryptoRobotics platform.

Trading Bots and Signal Bots

When will the bot start opening trades?

CryptoRobotics bots operate according to predefined algorithms and open trades only when suitable market conditions occur.

If the bot is running but has not opened a trade yet, this does not necessarily indicate an error. The first trade usually takes from several hours to 2–3 days, but the exact waiting time depends on the strategy and market conditions.

Make sure that:

• the bot has the Launched status;
• the correct exchange account is selected;
• there are sufficient funds in the exchange account;
• the commission balance is positive;
• the settings meet the requirements of the selected bot.

Where can I view the bot’s trading results?

You can view the statistics of a specific bot on the tool’s page and your own trades in the Orders and Positions and Analytics Dashboard sections.

The statistics may include the number of trades, profitability, balance changes, maximum drawdown, the ratio of profitable to unprofitable trades, and other indicators for the selected period.

Can I launch a bot in Test mode?

Yes. Test mode allows you to test bots without risking real funds.

The Free plan includes 14 days of bot testing. CryptoRobotics does not charge a commission on executed orders when trading on Demo Spot, Demo Futures, or in Test mode.

What is the difference between a Signal Bot and a Trading Bot?

A Trading Bot independently analyzes the market and opens or closes trades according to its built-in algorithm.

A Signal Bot automatically executes trading signals provided by an analyst on the connected exchange account.

In both cases, you select the exchange, trading account, and amount allocated to the tool.

How are Trading Bots and Signal Bots charged?

Under the Commission plan, the fee is 0.15% of the actual executed volume of each order.

The fee is charged separately for:

• an opening order;
• Take Profit;
• Stop Loss;
• manual closing;
• closing by a bot or signal.

If an order is created but not executed, no fee is charged. Under the Unlimited plan, CryptoRobotics does not charge a commission on executed orders.

What happens to a previously purchased bot subscription?

A previously purchased subscription remains active until its specified expiration date. While the subscription is active, no commission is charged on executed orders for the tool included in the subscription.

After the subscription expires, further trading is subject to the Commission plan. The commission balance must be positive to open new orders.

What happened to tools that were operating under Profit Sharing?

Active tools that previously operated under the Profit Sharing model were automatically transferred to Commission.

The tool continues operating, and its settings and open positions are preserved. Profit Sharing fees are no longer charged, and new executed orders are subject to the Commission plan fees.

Will the bot stop if the commission balance reaches zero?

If the commission balance is 0 or negative, the tool cannot create new opening orders on a real exchange.

Closing existing positions is not blocked. A closing order can still be executed, and its fee will be calculated as usual. If the available funds are insufficient, the commission balance will become negative.

After the debt is repaid, opening new orders becomes available again.

Plans and Commission Balance

Which plans are available on the platform?

Three plans are available on the platform.

Free

A free starter plan for exploring the platform’s basic features and Demo trading.

Commission

A plan with fees charged for actual executed orders:

• Trading Bots — 0.15%;
• Signal Bots — 0.15%;
• Smart Trading — 0.07%.

Unlimited

A plan with no CryptoRobotics commission on executed orders during its validity period. Unlimited also provides access to all Trading Bots, Signal Bots, signal channels, and other platform tools without the restrictions applied under the Commission plan.

How do I pay for services on the platform?

To use the Commission plan, you need to top up the platform wallet’s commission balance:

1. Open the plan purchase window.
2. Select Commission.
3. Select an available top-up amount.
4. Proceed to payment and complete the transaction.
5. After confirmation, check the updated wallet balance.

The Unlimited plan is purchased for a selected period. When purchasing Unlimited, you can use the commission balance to pay for the plan in full or in part.

Detailed instructions:

• Commission Payment Model
• How to Choose and Purchase a Plan
• Rules for Using Commission Balance

What is the difference between the commission balance and the exchange balance?

The exchange balance consists of funds held on the connected exchange and used directly for trading.

The commission balance is a separate internal CryptoRobotics balance used to pay the platform’s fees.

• Topping up the commission balance does not increase the exchange trading balance.
• CryptoRobotics does not deduct its commission from the exchange account.
• The exchange may charge its own trading fees separately.
• The commission balance can be used to pay for the Unlimited plan in full or in part.

When is the commission charged?

The commission is calculated after the order is actually executed. If an order has been created but has not yet been executed, the commission balance does not change.

No commission is charged if the order:

• is canceled before execution;
• is executed on Demo Spot or Demo Futures;
• is executed in Demo mode;
• is executed while Unlimited is active.

Which plan applies if an order was created before the plan changed but executed afterward?

The payment terms are determined at the time the order is actually executed.

• If an order was created while Unlimited was active but executed after the plan expired, the Commission fee applies.
• If an order was created under Commission but executed after Unlimited was activated, no CryptoRobotics commission is charged.

What happens if the commission balance is zero or negative?

If the commission balance is 0 or negative:

• new opening orders on real exchanges are blocked;
• existing positions can still be closed;
• Demo exchanges and the Analytics Dashboard remain available;
• existing subaccounts and multi-accounts are preserved;
• existing strategies can be viewed and edited, but launching them on a real exchange is restricted;
• creating new subaccounts, connecting new multi-accounts, and adding new strategies are blocked until the balance is topped up.

Why did the commission balance become negative?

Closing an existing position is not blocked even if there are insufficient funds in the commission balance. When a closing order is executed, the commission is calculated as usual. If the available balance is insufficient, a debt is created and the balance becomes negative.

How do I repay the debt?

Top up the commission balance. The funds are first automatically used to repay the negative balance, and the remaining amount is credited to the commission balance.

For example, if the balance is −1.2 USDT and you top it up by 30 USDT, the available balance after the debt is repaid will be 28.8 USDT.

Can I use the commission balance to pay for Unlimited?

Yes. To pay for Unlimited in full or in part, enable the Use Wallet balance toggle in the purchase window.

If the balance is insufficient to cover the full price, it will reduce the total amount due, and the remaining amount must be paid using the selected payment method. Any unused balance is preserved.

How are signal channels paid for?

Under Commission, a signal channel subscription is purchased separately and cannot be paid for with the commission balance.

Under Unlimited, all signal channels on the platform are available without a separate subscription during the plan’s validity period, and CryptoRobotics does not charge a commission on orders executed from signals.

If you already had a separate channel subscription before purchasing Unlimited, it is not canceled. After Unlimited expires, access will continue if the separate subscription is still active.

Smart Trading

How many Smart Orders are available for free?

The Free plan includes two free Smart Orders. The free limit is used after the first actual execution of an order.

If an order is only created but is not executed or is canceled, the free limit is not used.

What commission applies to Smart Orders?

After the free limit has been used, the Commission plan charges 0.07% of the actual executed volume of each order.

The commission is calculated separately for opening and closing orders within a Smart Order. No CryptoRobotics commission is charged on Demo exchanges or while Unlimited is active.

Why was my limit order executed immediately?

A limit buy order placed above the current market price may be executed immediately at the best available price. Similarly, a limit sell order placed below the current market price may be executed immediately.

If you want to buy an asset only after its price rises to a specified level or sell it only after its price falls to a specified level, use the appropriate stop order.

Platform

Is there a minimum trading amount?

The minimum amount depends on the exchange, trading pair, market type, tool requirements, and current asset price.

Spot trading usually requires at least 20 USDT. For Futures, the minimum amount may vary depending on the asset price, trading pair, leverage, and exchange requirements.

Why is the total balance displayed in BTC?

BTC is used as one of the main reference currencies in the cryptocurrency market. Displaying the balance in BTC does not mean that your assets have been converted into Bitcoin: the platform only calculates their current value in the selected currency.

Why does the BTC balance chart decline while the USDT balance increases?

The value of the balance in BTC depends on the current Bitcoin exchange rate.

For example, when BTC is priced at 30,000 USDT, a balance of 30,000 USDT equals 1 BTC. When BTC is priced at 60,000 USDT, the same balance equals 0.5 BTC. The actual amount of USDT does not decrease.

Can I create a price alert?

Yes. Use Alerts to set the required price level. When the price reaches that level, the platform will display a notification.

How does the referral program work?

You can receive rewards for users who register through your referral link.

The referral link, reward amount, accrual terms, and minimum withdrawal amount are available under Account → Referral Program. Check the current terms directly on the platform before inviting a user.

How do I delete my CryptoRobotics account?

You can deactivate your account yourself in the Profile section.

1. Open Profile in the left-hand menu.
2. Scroll down to the Deactivate Account section at the bottom of the page.
3. Click Deactivate Account and confirm the action.

When the account is deactivated, all running tools are stopped and personal data is deleted. The account cannot be restored after deactivation.

Subaccounts

What should I enter in the “Subaccount Description” field?

Enter a clear name that helps you identify the account’s purpose, such as Binance Spot, Futures Bot, or Signal Bot. The description is used only for your convenience.

Can I create a new subaccount if the commission balance is zero?

No. Under Commission, a new subaccount can be created only when the commission balance is positive.

If the balance is 0 or negative, existing subaccounts are preserved, but creating new ones is blocked until the balance is topped up. Under Unlimited, subaccounts are available without the restrictions applied under the Commission plan.

Is there a balance limit for a subaccount?

Limits are set by the exchange and may depend on the verification status, subaccount type, user’s region, and selected market. Check the current limits in the platform interface or contact support.

Connecting Exchanges

What should I enter in the “Key Description” field?

Enter any clear name that helps you identify the key, such as Binance Spot, Bybit Futures, or Main Account. The description does not affect how the API key works.

Why do I see the “Invalid API Key” error?

Check whether:

• exchange account verification has been completed;
• trading permission is enabled;
• withdrawal permission is disabled;
• the API key has not expired;
• the required IP addresses have been added;
• the key type matches the selected exchange and market;
• the key has not been deleted or restricted by the exchange.

If the settings are correct but the error persists, create a new API key and connect it again.

Instructions for each exchange are available in the Exchange APIs section.

Do I need to enable withdrawal permission?

No. Withdrawal permission is not required to trade through CryptoRobotics.

The API key must have permissions to view the balance, view orders and positions, and create and cancel trading orders.

How many accounts from the same exchange can I connect?

The Free plan does not allow you to connect multiple accounts from the same exchange.

Under Commission, a new multi-account can be connected when the commission balance is positive. If the balance is 0 or negative, previously connected accounts are preserved, but connecting new ones is blocked until the balance is topped up.

Under Unlimited, the multi-account feature is available without restrictions.

Which types of trading are available for Bybit?

CryptoRobotics supports Bybit UTA connections for Spot and Futures trading. When creating an API key, make sure that you use a compatible account type and enable the required trading permissions.

Why are positions opened directly on the exchange not displayed in CryptoRobotics?

CryptoRobotics tracks operations created through the platform interface and its trading tools.

If a trade was opened, modified, or closed directly on the exchange or through a third-party service, the platform may not receive complete information about the operation. This may lead to discrepancies in statistics and affect the operation of automated tools.

To manually close a position opened through CryptoRobotics, use the closing function within the relevant tool or the Orders and Positions section.